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Screen Shot 2013-08-24 at 1.03.01 PM.png (34,374 bytes) |
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This bug occurs with any couple of files? Is the right file on some mounted volume? (NAS, Win Samba on /Volumes folder) |
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Yes, any couple of files and no, both files and on the local HD. |
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Do files contain non ASCII characters? Like accented or unicode chars. Please try with tow very simple file containing only few lines with ASCII chars. Please, open console.app and see if there is some log message relative to VisualDiffer |
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I don't think the files I use contain non-ASCII characters, they are pure text file (Distribution scripts for packages, pure xml files). When I open the console, what I have to look for, how to see only the messages, related only to VisualDiffer? |
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You can search for 'VisualDiffer' string just a sample screenshot http://cl.ly/image/3h3h0y2L2m20 |
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Ok, when I try to reproduce the issue, the log is: 8/24/13 6:38:33.322 PM sandboxd[2220]: ([2213]) VisualDiffer(2213) deny file-read-xattr /Users/philip/ProBook Installer/Resources/Distribution 8/24/13 6:38:33.333 PM sandboxd[2220]: ([2213]) VisualDiffer(2213) deny file-read-xattr /Users/philip/Downloads/HP ProBook Installer/Distribution 8/24/13 6:38:33.345 PM sandboxd[2220]: ([2213]) VisualDiffer(2213) deny file-read-xattr /Users/philip/ProBook Installer/Resources/Distribution 8/24/13 6:38:33.356 PM sandboxd[2220]: ([2213]) VisualDiffer(2213) deny file-read-xattr /Users/philip/Downloads/HP ProBook Installer/Distribution 8/24/13 6:38:58.831 PM sandboxd[2227]: ([2213]) VisualDiffer(2213) deny file-read-xattr /Users/philip/ProBook Installer/Resources/Distribution 8/24/13 6:38:58.841 PM sandboxd[2227]: ([2213]) VisualDiffer(2213) deny file-read-xattr /Users/philip/Downloads/HP ProBook Installer/Distribution 8/24/13 6:38:58.850 PM sandboxd[2227]: ([2213]) VisualDiffer(2213) deny file-read-xattr /Users/philip/ProBook Installer/Resources/Distribution 8/24/13 6:38:58.860 PM sandboxd[2227]: ([2213]) VisualDiffer(2213) deny file-read-xattr /Users/philip/Downloads/HP ProBook Installer/Distribution 8/24/13 6:39:43.928 PM sandboxd[2233]: ([2213]) VisualDiffer(2213) deny file-read-xattr /Users/philip/ProBook Installer/Resources/Distribution 8/24/13 6:39:43.939 PM sandboxd[2233]: ([2213]) VisualDiffer(2213) deny file-read-xattr /Users/philip/Downloads/HP ProBook Installer/Distribution 8/24/13 6:39:43.949 PM sandboxd[2233]: ([2213]) VisualDiffer(2213) deny file-read-xattr /Users/philip/ProBook Installer/Resources/Distribution 8/24/13 6:39:43.959 PM sandboxd[2233]: ([2213]) VisualDiffer(2213) deny file-read-xattr /Users/philip/Downloads/HP ProBook Installer/Distribution 8/24/13 6:39:45.322 PM sandboxd[2233]: ([2213]) VisualDiffer(2213) deny file-write-data /Users/philip/Downloads/HP ProBook Installer/Distribution 8/24/13 6:40:24.762 PM sandboxd[2239]: ([2213]) VisualDiffer(2213) deny file-read-xattr /Users/philip/ProBook Installer/Resources/Distribution 8/24/13 6:40:24.769 PM sandboxd[2239]: ([2213]) VisualDiffer(2213) deny file-read-xattr /Users/philip/Downloads/HP ProBook Installer/Distribution 8/24/13 6:40:24.779 PM sandboxd[2239]: ([2213]) VisualDiffer(2213) deny file-read-xattr /Users/philip/ProBook Installer/Resources/Distribution 8/24/13 6:40:24.790 PM sandboxd[2239]: ([2213]) VisualDiffer(2213) deny file-read-xattr /Users/philip/Downloads/HP ProBook Installer/Distribution 8/24/13 6:40:28.059 PM sandboxd[2239]: ([2213]) VisualDiffer(2213) deny file-write-data /Users/philip/Downloads/HP ProBook Installer/Distribution When I open the files with the file selection dialog (the Select button), there is only: 8/24/13 6:41:34.053 PM WindowServer[202]: CGXSetWindowListTags: Modification of kCGSModalWindowTagBit (31) on a window 0x12d requiring rights kCGSWindowRightOwner by caller VisualDiffer 8/24/13 6:41:34.055 PM WindowServer[202]: CGXSetWindowShadowParameters: Operation on a window 0x12d requiring rights kCGSWindowRightOwner by caller VisualDiffer 8/24/13 6:41:34.256 PM WindowServer[202]: CGXSetWindowShadowParameters: Operation on a window 0x12d requiring rights kCGSWindowRightOwner by caller VisualDiffer 8/24/13 6:41:44.486 PM WindowServer[202]: CGXSetWindowListTags: Modification of kCGSModalWindowTagBit (31) on a window 0x12d requiring rights kCGSWindowRightOwner by caller VisualDiffer 8/24/13 6:41:46.286 PM WindowServer[202]: CGXSetWindowListTags: Modification of kCGSModalWindowTagBit (31) on a window 0x131 requiring rights kCGSWindowRightOwner by caller VisualDiffer 8/24/13 6:41:46.287 PM WindowServer[202]: CGXSetWindowShadowParameters: Operation on a window 0x131 requiring rights kCGSWindowRightOwner by caller VisualDiffer 8/24/13 6:41:46.488 PM WindowServer[202]: CGXSetWindowShadowParameters: Operation on a window 0x131 requiring rights kCGSWindowRightOwner by caller VisualDiffer 8/24/13 6:41:50.374 PM WindowServer[202]: CGXSetWindowListTags: Modification of kCGSModalWindowTagBit (31) on a window 0x131 requiring rights kCGSWindowRightOwner by caller VisualDiffer and the right file is saved without any errors. Could it be an issue with the spaces in the file path? |
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CGX... messages are not important, are always generated by Apple code Instead the 'deny file-write-data' means sandbox doesn't allow to write to file but why?? I hate sandbox!!! Please clean Trusted paths 1. close any open comparison session 2. open Preferences dialog 3. go to Trusted Path tab 4. select all (CMD+A) 5. delete (press the '-' button) 6. restart VisualDiffer 7. Start a new comparison also using a saved session 8. VisualDiffer should prompt to select files again because they aren't known by sandbox 9. try to save changes thanks for your help and your patience |
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Ok, I did all ths and tried a few scenarios: 1. Started VisualDiffer and selected the files via the file selection dialog/drag and drop. Copied the changes from left to right, then saved the right file. Worked. 2. Started VisualDiffer and selected the files via the dropdown menu. When I press the Show Diffs button, I've got two file selection windows, labeled Left File Not Accesible and Right File Not Accessible and I had to select them again. Then I copied the changes from left to right and saved the right file. Worked. 3. Started a pre-made session file. I've got these selection windows again, selected them again, copied the changes from left to right and saved the right file. Worked I cleaned the trusted paths before trying any of these scenarios. When tried scenario 2 and 3 without cleaning the trusted paths, they failed, only scenario 1 works with or without cleaning them. This time I made all these tests in a folder without spaces in the name and I can say the spaces have nothing to do with this issue. |
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I noticed sandbox sometimes become not affordable and trusted paths are not correctly recognized but nobody knows why > When I press the Show Diffs button, I've got two file selection windows, labeled Left File Not Accesible and Right File Not Accessible and I had to select them again Yes, this really ugly and not user friendly behavior is necessary because you are trying to access to a path (in this case two, left and right) not known by sandbox and the only way to allow sandbox to accept it is to pass from open dialog (or drag and drop but here is not applicable) > I can say the spaces have nothing to do with this issue Lucky the filename string isn't a problem, especially if it doesn't contain unicode characters So everything does work fine now? |
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No, I still get the Right File Not Accessible window no matter if the files are in the trusted paths or not. |
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Does console.app shows always the same logs? Please do a stupid test, swap left with right path. I want to understand if that path has something wrong for VisualDiffer |
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I've changed the place of the two files and now the left file is not accessible! WTF!!! both files are called Distribution and it seems the problem is with the source files and not with the destination file. I don't get it, they are pure xml files!!! |
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Are Unix permissions identical for left and right?? It is a problem related to permission AND sandbox, I've tried to reproduce here but without success |
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I got it!!! The problem is the second folder in a temporary folder, you see, I use it to extract the content of the package in it, to copy the changes from my pre-made Distribution script to the vanilla one and to assemble the package again. Then I delete this folder, because I don't need it anymore and that's the problem, the destination file never goes to the trusted paths list, simply because this folder doesn't exists anymore. |
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Oh ok, if you need this you can simply drag to Trusted Path tab in Preference the root of temporary folder See more here http://wiki.visualdiffer.com/index.php/Trusted_Paths Specifically http://wiki.visualdiffer.com/index.php/Trusted_Paths#Use_trusted_paths |
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I've just made a little test: added the folder manually to the trusted pahs list, made the changes to the right file, saved it, which went well, closed VisualDiffer and removed the folder. When I started VisualDiffer again, the folder wasn't in the trusted paths list anymore. Maybe you should let these paths to stay in this list even if they don't exist anymore. |
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No longer valid paths are automatically deleted from trusted paths list |
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Can you make them to stay, maybe with a different color like red, because when the path is restored, it will be valid again? |
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Good idea, may you file a feature request? So now everything (and finally) does work fine? |
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Yes, the problem is tracked down. Where I can file this request? |
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Create a new bug and choose from 'severity' popup the first item 'feature' or simply create the bug then I will set correctly the values |
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Ok, thank you for your time! |
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Thank you for your feedback and for you infinite patience |
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Now I check, before saving, if file exists and if it doesn't exists then show a comprehensive message. This help users to understand what's happened because "Error 1" doesn't help user or me |
- Anonymous
