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IDProjectCategoryView StatusLast Update
0000341VisualDifferGeneralpublic2021-09-22 11:02
ReporterRonEdwardsAssigned Toadmin 
PrioritynormalSeverityfeatureReproducibilityalways
Status assignedResolutionopen 
Product Version1.8.2 
Target VersionFixed in Version 
Summary0000341: Folders don't copy
DescriptionHi - First time use. I compare 2 folders. Love how it shows me the difference. However Folder on the left has a folder, Right doesn't. I right click and select copy to the right. All good, opens a window and tells me it can't copy it - I don't know why though, it doesn't tell me that?

Am I missing something? THANKS
TagsNo tags attached.

Activities

RonEdwards

2021-09-22 06:41

reporter  

admin

2021-09-22 07:00

administrator   ~0000657

Hi, the error message is not full visible, may you scroll to see the remain text?

Generally speaking VD can't copy if the disk permissions are not set
Please try to copy (just few files) to another disk (maybe the mac disk) to see if everything works fine, I really suspect the /Volume/4TB... has some permission settings incompatible with Apple sandbox (not directly VD but Apple file system)

A stupid question, does copying from finder work fine?

RonEdwards

2021-09-22 07:28

reporter   ~0000658

Hi - thanks for the prompt response.

Something else weird. I tried copying files. The right folder has some sort of file placeholder now, but I can't delete these and they're not 'real' files? Delete message screenshot and folder contents screenshot attached

Yes Finder works.

I've just tried a bunch of different folders and it worked?!

I have now tried a different folder and it also has not worked. I've included that screenshot moved to the right

admin

2021-09-22 07:41

administrator   ~0000659

> The right folder has some sort of file placeholder now, but I can't delete these and they're not 'real' files?

placeholder? What kind (extension) of file they are?

> I've just tried a bunch of different folders and it worked?!

Are you using a different destination disk?

> I have now tried a different folder and it also has not worked.

The folder is always on the same TB4... disk?
I think this disk has problems with Apple sandboxed apps

Which macos are you using?

RonEdwards

2021-09-22 07:44

reporter   ~0000660

Yep, using the exact same drives. Some work some don't.

The files I can't delete are as per the screenshot - it says they are the same name and same extension, but zero bytes and I can't delete.

macOS Big Sur Version 11.5.2 (20G95)

admin

2021-09-22 07:56

administrator   ~0000661

I want to be sure the problems are related to this disk, so if you copy to some other disk at least the internal mac disk everything works fine every time?

May you delete the broken (placeholder) files from Finder?

RonEdwards

2021-09-22 09:28

reporter   ~0000662

Yes, the files move to another disk ok.

No, I can't delete those broken files.

I think you may be correct, there may be something wrong with the disk. I'm not sure why a whole bunch of actions would work and some not though?

I think it is the disk - I just tried to run first aid on it and it brought up an error message. I just tried again and it worked.... But, I still can't delete those placeholder files.

I think close this.

THANKS for your assist though and I do love the app and so glad I found it!

admin

2021-09-22 11:02

administrator   ~0000663

> But, I still can't delete those placeholder files.

I'm not sure but maybe from terminal you can try something line 'sudo rm <<file path>>', be careful!!!

> THANKS for your assist though and I do love the app and so glad I found it!

No problem and I'm happy you use VD

Issue History

Date Modified Username Field Change
2021-09-22 06:41 RonEdwards New Issue
2021-09-22 06:41 RonEdwards Status new => assigned
2021-09-22 06:41 RonEdwards Assigned To => admin
2021-09-22 06:41 RonEdwards File Added: Screen Shot 2021-09-22 at 14.09.10.png
2021-09-22 07:00 admin Note Added: 0000657
2021-09-22 07:28 RonEdwards File Added: Screen Shot 2021-09-22 at 14.56.29.png
2021-09-22 07:28 RonEdwards File Added: Screen Shot 2021-09-22 at 14.40.42.png
2021-09-22 07:28 RonEdwards File Added: Screen Shot 2021-09-22 at 14.39.05.png
2021-09-22 07:28 RonEdwards File Added: Screen Shot 2021-09-22 at 14.32.20.png
2021-09-22 07:28 RonEdwards Note Added: 0000658
2021-09-22 07:41 admin Note Added: 0000659
2021-09-22 07:44 RonEdwards File Added: Screen Shot 2021-09-22 at 14.39.05-2.png
2021-09-22 07:44 RonEdwards Note Added: 0000660
2021-09-22 07:56 admin Note Added: 0000661
2021-09-22 09:28 RonEdwards Note Added: 0000662
2021-09-22 11:02 admin Note Added: 0000663